Careers at Equinox IT Solutions

The ServiceNow Administrator supports the global implementation of ServiceNow software ensuring stability and driving efficiencies.
Job responsibilities :
• Coordinating, managing and performing technical activities for ServiceNow (SN) module configuration and implementations, providing design input and reviews, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementing software systems and production support and maintenance activities, as needed
• Subject Matter Expert for one or more core process and will be responsible for interpreting architecture and design, code reviews, mentoring, guiding and monitoring programmers, ensuring adherence to programming and documentation policies, software development, testing and release
• One of several Lead Technical Admins for SN within the team, and you will be a point of reference for the business when it comes to ServiceNow within the areas you are the Subject Matter Expert -- therefore you will need to have excellent written and spoken communication skills
• Reports to and works on prioritized tasks at the direction of the Global Technical Product Owner and Global Program Owner
• To be successful, you will have had prior experience implementing the core suite of Basic Qualifications:
• Minimum of Bachelor's degree
• Minimum 8 years of professional experience
• Minimum 5 years of software support experience including the following:
• ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST and SSO
• Prior web development/interface integration using HTML5, JavaScript, CSS3, JQuery, AJAX, Jelly Scripting, Angular
• Able to work in a fast-paced, high-pressure environment
• Understands the strategic direction set by management as it relates to team goals
• Minimum 1 year of ServiceNow consulting, development, configuration and administration experience in an enterprise environment
• Strong working knowledge with System Administration, Service Catalog, Change/Incident/Problem Management, CMDB/Asset Management, Knowledge,
• Workflow, Integrations, Service Portal, Custom reports
• Trouble shooting / Root cause analysis experience
• Strong working knowledge of ACL rules and user criteria
• Design and delivery of technical solutions based on the ServiceNow platform
• Communications that clearly articulate solutions and the ability to perform demonstrations
• Minimum 3 years Project management / Business Analyst / Application architecture experience in successfully delivering complex technology solutions within a defined SDLC:
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Analyzes requirements, and maintains, tests and integrates application components
• Experience in multiple ServiceNow implementations
• Experienced working in a cross functional team environment and being the functional go-to person
• Develops program logic for new applications or analyzes and modifies logic in existing applications
• Codes, tests, debugs, documents, implements and maintains software applications
• Ensures that system improvements are successfully implemented
Preferred Qualifications:
• Software life cycle management including planning, quality assurance testing, training and deployment experience
• User migration to new versions of applications experience
• Ability to indirectly lead a cross-functional team towards a common solution
• Ability to work within an offshore application development supplier engagement model
• Self-starter with the ability to quickly learn complex business processes
• Ability to handle requirements gathering from the business and turning those requirements into actual features/functions within ServiceNow

Job Summary:
The Applications Analyst - Senior works independently and successfully engages simultaneously in multiple initiatives of moderate to high complexity identifying ways that revenue cycle technology improves workflow is responsible for activities that cover analysis, design, configuration, testing, and implementation as well as application support, performing troubleshooting, and issue resolution. Serves as a primary mentor and utilizes expertise in application logic, providing technical guidance and oversight, and technical expertise. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

You Will Be Responsible For:
• Implementation and support of Agiloft Contract Lifecycle Management System and Perceptive Content Document Management System.
• Analyze operational requirements and system capabilities to propose effective solutions. Develops system design, including functional specifications, and implements strategies based upon the analysis of specific operational needs. Analyzes business and user needs and documents business requirements, defines benefits and estimates cost at an advanced level.
• The Application Analyst - Senior works independently and successfully engages simultaneously in multiple initiatives of moderate to high complexity across the organization.
• Complete application configuration changes. Obtain change control sign off. Configures application changes according to standards. Document application changes, testing plans, testing results and project requirements in the AIT Revenue and Administrative Systems approved tool for Knowledge Management.
• Test configuration and workflow changes. Develop test scripts. Performs unit, system, and integration testing per standards and documents outcome.
• Optimizes, maintains and supports application/system as required. Provides on-call support, Troubleshoot and resolves complex production support issues. Leads escalation procedures.
• Communicates application issues with vendor per vendor's reporting process. Ability to use own cell phone for texting and phone call communication. Able to respond to issues while on call within 30 minutes of being contacted.
• Leads collaboration and communications with internal and external stakeholders within multiple venues.
• Identifies data integrity issues and analyzes data and process flows for process improvement opportunities. Performs data analysis to include the use of CCL or other technical tools in order to extract requirements, identify data inaccuracies, and ensure accurate processing and reporting with minimal to no supervision.
• Creates and provides department and/or customer documentation as it relates to AIT Revenue and Administrative Systems solutions. Trains the customer on how to use revenue cycle applications with advanced expertise. Provides Go- Live Support to include necessary travel to AHS facilities within Florida and out of state

Qualifications:
• Bachelors degree in Healthcare, IT, Computer Science, or related field OR 5 years experience evaluating and analyzing revenue cycle or contract lifecycle management systems features and functionality for problem solving or equivalent work experience.
• Knowledge of contract workflows
• Intermediate SQL and relational database knowledge preferred
• 3-years experience developing training materials for users of various skill level.
• 3-years experience documenting workflow design and identify areas for improvement

POSITION SUMMARY:
The Programmer Analyst is a member of the Intuitional Information Systems team that supports the College community’s use of electronic resources. Working with various campus departments and ITS colleagues, the successful candidate will acquire business process knowledge; master workflows; and provide programming, data integration support, and reporting to create efficiencies in support of the mission of the College. The Programmer Analyst will also manage project timelines to ensure that critical deadlines are met. Other dues include administrative software and database maintenance, such as performing upgrades and patches.
ESSENTIAL FUNCTIONS:
• Providing systems analysis for Ellucian’s Banner ERP and other administrative applications, often spanning multiple functional areas.
• Programming data integrations between disparate campus systems.
• Performing requirements analysis; analyzing business processes; reviewing alternatives and recommending solutions; providing training and technical assistance to end-users and IT colleagues; developing testing procedures; wring documentation.
• Reviewing, analyzing, and modifying programming systems needed for maintenance, report wring, data conversion, and modification of the College’s administrative applications.
• Configuring information systems to support and enhance business processes.
• Working independently to understand the technical operation of a wide variety of software and services.
• Wring specifications and working with IT colleagues and vendors to implement complex information systems.
• Other duties as assigned.
QUALIFICATIONS:
• A baccalaureate degree and three years’ experience working in a software development environment, or an appropriate combination of training, work experience, and skills.
• 3+ years of experience wring complex SQL.
• 3+ years of experience in designing, developing, and tuning Oracle PL/SQL (packages, procedures, functions, and triggers).
• Experience with SQL Developer and SQL Loader, or similar software.
• Strong knowledge of data integration techniques.
• Expertise using delivered application API.
• Strong knowledge of Oracle database fundamentals and relational database concepts.
• Knowledge of software life-cycle, including design, testing, and implementation techniques.
• Familiarity with Unix/Linux environment.
• Excellent troubleshooting and analytical problem-solving skills.
• Demonstrated skills in verbal communication and technical wring, as well as the ability to explain technical subjects to non-technical audiences.
• The successful candidate will have strong organizational skills and be able to work both independently and with a team on small- and large-scale projects in a fast-paced, multi-tasking environment.
• Must have a collaborative spirit and the ability to contribute meaningfully to group discussions and work within a high performing team to create innovative systematic solutions to complex problems.
DESIRED QUALIFICATIONS
• Experience with Enterprise Resource Planning systems with an Oracle back-end database (e.g. Ellucian Banner or PeopleSoft).
• Performing upgrades to administrative database and software applications such as PowerFAIDS, Mainsaver, Kronos, and R25/25Live.
• Experience in developing ETL processes and procedures; fluency with best practices for ETL design and development.
• Experience with Cognos, Argos, or Crystal Reports.
• Experience working in a higher education setting.
• Demonstrates Initiative: Works proactively to identify deficiencies, and recommends and implements necessary solutions, methods, procedures, or projects.
• Action-Oriented: Works diligently and exudes a high level of energy; thinks quickly; makes things happen; maximizes spontaneous opportunities and eagerly pursues new challenges.
• Analytical: Works to understand a complex situation, issue, or problem by breaking it down into smaller pieces. Uses a step-by-step approach to evaluate consequences and implications.

As a Software Engineer at EQUINOX IT SOLUTIONS LLC, you will be responsible for analyzing, planning, developing, implementing, testing and maintaining various IT projects. You will have the chance to work on interesting projects and build your career.

Responsibilities:
• Perform full lifecycle software development for hardware systems
• Test and evaluate the technical aspects of every decision
• Review codes and assess code quality
• Provide timely solutions to issues
• Implement analytics and monitoring routines

Required Skills& Experience:
• 4 years of experience as a Software Engineer
• Experience with XML, ASP.NET, Silverlight, WCF, HTML, JavaScript, and .NET languages/tools: C#, Java, C++, and Arc Objects.
• Experience working from specifications to develop or modify software applications.
• Experience designing, coding, benchmark testing, debugging, and documenting programs.
• Critical thinker and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

Position:
We are looking for a Data Engineer who can help create a new model of data architecture to support business units with better access to data, drive the design and use of a new data warehouse and build automated ETL/ELT processes to connect data across the organization. We’re building a data practice from the ground up, you’ll get to shape this work and help drive our data-informed culture.

Essential Functions& Summary of Responsibilities:
Implement and oversee the Data Warehousing (possibly Snowflake) and ETL infrastructure
Define and establish processes to maintain the integrity of data within our data pipeline and warehouse
Ensure quality of data and completeness of event logging across enterprise codebase
Integrate data from 3rd party services such as SalesForce, New Relic, Splunk.
Develop ETL jobs and tests to process, validate, transport, collate, aggregate, and distribute data
Transform raw event logs into higher-order tables to make existing analysis easier and new analysis possible
Be part of a new team championing a data-informed culture
Build workflows that empower analysts and scientists to efficiently use data in Tableau and open source data visualization tools
Other duties and tasks as assigned

Qualifications Requirement (Knowledge, Skills, Abilities):
Expertise building data pipelines with streaming and batch ETL patterns on complex datasets using Python/Docker/SQL
Ability to architect the entire data ecosystem with flows and dependencies across numerous internal systems and new cloud applications
Software Engineering experience with expertise in at least one high-level programming language (preferably Python)
Strong SQL writing skills
Experience with orchestration tools such as Airflow (preferred) or Luigi
Exceptional communication skills and desire to share your knowledge with clarity, patience, and empathy
The ability to work independently and set your own priorities with careful attention to detail and deadlines
Familiarity with Data Visualization tools such as Tableau, Looker, Superset
Familiarity with data warehousing; Specific familiarity with Azure data warehousing infrastructure a plus