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Job Description:

JOB DUTIES:
Analyze science, engineering, business, and other data processing problems to implement and improve Information Technology Service Management (ITSM) platforms. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities of Information Technology Service Management (ITSM) platforms intended to enhance high quality, speed and repeatability of delivery of enterprise IT systems using Information Technology Infrastructure Library (ITIL) framework tools and ServiceNow technology. Work under Supervision. Travel And/Or Relocation to unanticipated client sites is required.
EDUCATION:
Master’s Degree in Computers/ IT /Engineering(any)/ Math/
REQUIRED: Science/ Business or closely related Software or IT field with 6 (six) months of Experience in the job offered or as an IT Consultant or Analyst or Programmer or Developer or a very closely related area. Employer also accepts Bachelor’s degree in Computers/ IT/ /Engineering(any)/ Math/ Science/ Business or closely related Software or IT field plus 5 years of progressive work experience in related field.
EXPERIENCE:
Experience of at least six months using ServiceNow is required.
REQUIRED:
Travel And/or relocation to unanticipated client sites is required.

This notice is being posted as a result of the filing of an application for permanent alien employment certification for the above-described position. Any person may comment or provide documentary evidence bearing on this application to the office listed below:
United States Department of Labor
Employment and Training Administration
Atlanta Processing Center
HarrisTower
233 Peachtree Street, Suite 410
Atlanta, GA30303