| Title | ServiceNow Administrator |
| Posting Date: | 12/20/2019 |
| Location: | Multiple Locations |
| Job Type | Full Time |
The ServiceNow Administrator supports the global implementation of ServiceNow software ensuring stability and driving efficiencies.
Job responsibilities :
• Coordinating, managing and performing technical activities for ServiceNow (SN) module configuration and implementations, providing design input and reviews, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementing software systems and production support and maintenance activities, as needed
• Subject Matter Expert for one or more core process and will be responsible for interpreting architecture and design, code reviews, mentoring, guiding and monitoring programmers, ensuring adherence to programming and documentation policies, software development, testing and release
• One of several Lead Technical Admins for SN within the team, and you will be a point of reference for the business when it comes to ServiceNow within the areas you are the Subject Matter Expert -- therefore you will need to have excellent written and spoken communication skills
• Reports to and works on prioritized tasks at the direction of the Global Technical Product Owner and Global Program Owner
• To be successful, you will have had prior experience implementing the core suite of Basic Qualifications:
• Minimum of Bachelor's degree
• Minimum 8 years of professional experience
• Minimum 5 years of software support experience including the following:
• ServiceNow integrations using different interfaces such as email, JSON, LDAP, SOAP/API, REST and SSO
• Prior web development/interface integration using HTML5, JavaScript, CSS3, JQuery, AJAX, Jelly Scripting, Angular
• Able to work in a fast-paced, high-pressure environment
• Understands the strategic direction set by management as it relates to team goals
• Minimum 1 year of ServiceNow consulting, development, configuration and administration experience in an enterprise environment
• Strong working knowledge with System Administration, Service Catalog, Change/Incident/Problem Management, CMDB/Asset Management, Knowledge,
• Workflow, Integrations, Service Portal, Custom reports
• Trouble shooting / Root cause analysis experience
• Strong working knowledge of ACL rules and user criteria
• Design and delivery of technical solutions based on the ServiceNow platform
• Communications that clearly articulate solutions and the ability to perform demonstrations
• Minimum 3 years Project management / Business Analyst / Application architecture experience in successfully delivering complex technology solutions within a defined SDLC:
• Experience implementing systems using the Agile/Scrum methodology
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Analyzes requirements, and maintains, tests and integrates application components
• Experience in multiple ServiceNow implementations
• Experienced working in a cross functional team environment and being the functional go-to person
• Develops program logic for new applications or analyzes and modifies logic in existing applications
• Codes, tests, debugs, documents, implements and maintains software applications
• Ensures that system improvements are successfully implemented
Preferred Qualifications:
• Software life cycle management including planning, quality assurance testing, training and deployment experience
• User migration to new versions of applications experience
• Ability to indirectly lead a cross-functional team towards a common solution
• Ability to work within an offshore application development supplier engagement model
• Self-starter with the ability to quickly learn complex business processes
• Ability to handle requirements gathering from the business and turning those requirements into actual features/functions within ServiceNow